The Benefits of Technology in Service Delivery.

The technology industry has emerged to be one of the most critical industries in the recent years.  The fact that it is at the core of every business has boosted its growth by a large margin since its inception. Nowadays, it is relatively strange to come across a firm, both startups and established, that has not integrated technology in its service delivery to clients. By this token, the acquisition of technological skills is indeed becoming a primary need for both the working and the job hunters in a bid to maintain relevance in the job market. The following benefits are some of the deals that technology can do to an existing firm in order to give it a better position for service delivery to its clients.

1.     Technology is the mother of time management.

With its ability to do volumes and volumes of work within a short period of time, there is no doubt that technology has made work simpler. This has been made possible by the automation features that are storming the industry with a bang. For instance, when applying for jobs in most firms, it is common to receive an automated email to appreciate your application. Also, it would take days for people to plough a given piece of land that a tractor would take a few hours of the day.

2.     Technology cuts down expenses.

Technology enhances productivity in a given firm while cutting down unnecessary costs. Imagine a world without banking and money transfer services. Imagine travelling from Kenya to Senegal or any other country with an aim of making physical payments for good delivered to you. Imagine travelling to a booking office, a week prior to your travelling day, secure a seat, make payment and go back home to wait for the day. What a boring life? Indeed money transfer services especially mobile banking has made life easier by cutting down otherwise unnecessary costs that could total be avoided. Not only is this lifestyle boring but also but also a real expensive one.

3.     Technology improves security

Storing your money in the bank is much more secure than under the mattress. You feel unstressed and relaxed when you know your money is much more securely stored than when you store it in the house. The use of CCTV cameras in homes and businesses improves the security of such premises hence making them less susceptible to theft and deliberate robbery. People no longer walk with cash in town. They feel more comfortable walking with cards whose cash cannot be directly accessed by anyone.

4.     Technology enhances communication.

The core to every business enterprise is communication with its clients. Gone are the days of smoke and trumpets which could only cover a small range. It is now possible for a business enterprise to communicate with its clients all over the world within seconds. Via the World Wide Web, customers can virtually search for any product they need, make payments and wait for delivery. This has increased productivity and seen businesses reaping big.

5.     Technology can beat all the odds.

Technology is amazing. It has the ability to perform tasks where no one expects production. A very good example is during the COVID-19 pandemic when lockdowns and cessation of movements became an order of the day in most countries.  Nevertheless, when schools were closed, learning continued via online platforms, mobile banking became the most utilized mode of payments for goods and services.  These are just few of the instances that show how technology form a crucial part of the system. They are just a fraction of the amazing things technology is capable of doing in dark moments.

 ©Time Coach